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30 August 2013

Jobs in Bangalore / Hyderabad for Technical Service Representative - Freshers welcome

Job Code: TSB002

Job Role:Technical Service Executive
Job Type: One Year for Sure- Fixed Term Hire
Job Location: Bangalore / Hyderabad

Job Valid Till: till Archived
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Company Name: Client of Inspire Consultancy Services
Position Type:One Year for Sure- Fixed Term Hire
Experience: 0 - 1 Year
Type: Technical Support Job - Rotating Shifts

 Job DescriptionProviding Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. 

# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent

Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion
# Bachelor's Degree
# Fluency In Communications Skills (both spoken and written)/ soft skills

Additional information
# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported

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Some Tips for Preparing for the interview

Tip to increase you confidence in English Speaking: Please get an English Newspaper, preferably "The Hindu". Read out the articles aloud (loudly, slowly and clearly). As a friend to evaluate you and provide feedback on anything you can improve upon. 
There is a huge focus on your speaking skills, pronunciation and ability to handle the situation confidently.  
  1. http://support.microsoft.com/kb/829918   How to create and configure email client in outlook
  2. http://support.microsoft.com/kb/286040  this about troubleshooting outlook  how to troubleshoot outlook
  3. http://lifehacker.com/5628396/the-basic-guide-to-troubleshooting-common-windows-pc-problems  basic windows troubleshooting
  4.   http://compnetworking.about.com/od/basicnetworkingconcepts/Networking_Basics_Key_Concepts_in_Computer_Networking.htm
  5. http://computernetworkingnotes.com/basic-networking-interview/basic-networking-interview.html 
  6. Group discussion  tips http://www.youtube.com/watch?v=JREV7-ZkOCk
  7. http://www.youtube.com/watch?v=3bVh1Llqhs0  How to handle group discussion

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