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30 August 2013

Jobs in Bangalore / Hyderabad for Technical Service Representative - Freshers welcome

Job Code: TSB002

Job Role:Technical Service Executive
Job Type: One Year for Sure- Fixed Term Hire
Job Location: Bangalore / Hyderabad

Job Valid Till: till Archived
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Company Name: Client of Inspire Consultancy Services
Position Type:One Year for Sure- Fixed Term Hire
Experience: 0 - 1 Year
Type: Technical Support Job - Rotating Shifts

 Job DescriptionProviding Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. 

# Remote Infrastructure support delivery
# Perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent

Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion
# Bachelor's Degree
# Fluency In Communications Skills (both spoken and written)/ soft skills

Additional information
# Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported

Some Tips for Preparing for the interview

Tip to increase you confidence in English Speaking: Please get an English Newspaper, preferably "The Hindu". Read out the articles aloud (loudly, slowly and clearly). As a friend to evaluate you and provide feedback on anything you can improve upon. 
There is a huge focus on your speaking skills, pronunciation and ability to handle the situation confidently.  
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